GDPR Privacy Policy

Who We Are

Accomplish Your Goals Ltd is a business coaching and mentoring company based in the UK. We are committed to protecting your privacy and ensuring you have a positive experience on our website and when working with us. This privacy policy explains how we collect, use, and safeguard your personal information in compliance with the UK GDPR (General Data Protection Regulation) and UK Data Protection Act 2018.

What Personal Data We Collect

We collect personal data only when you voluntarily provide it to us through our contact form or when you engage our coaching services. The data we collect includes:

• Your full name
• Your email address
• Your phone number
• Your message or inquiry details

Lawful Basis for Processing

We process your personal data on the lawful basis of legitimate interests (to respond to your inquiry, provide coaching services, and maintain business records) and with your consent (when you complete and submit our contact form). By contacting us, you consent to us processing your data for the purposes outlined in this policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your contact form enquiries
• To provide you with information about our coaching services
• To schedule and deliver coaching sessions
• To send you service-related updates or communications
• To maintain records of our business relationship
• To fulfil any contract obligations

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Generally, we retain contact enquiry data for up to 3 years, and coaching client data for the duration of our working relationship plus 6 years for business records purposes. After this period, data will be securely deleted unless we are required by law to retain it.

Third Parties and Data Sharing

We do not sell, trade, or rent your personal data to third parties. However, we may share your data with trusted service providers who help us operate our business, including:

• Resend (Email Service Provider): We use Resend to send you email communications about our services. Your email address and message content may be processed by Resend to deliver our communications. Resend is GDPR compliant and has appropriate data processing agreements in place.
• Payment processors (if applicable for coaching services)
• Accounting and administrative service providers

All third parties are contractually obligated to use your data only as necessary to provide services to us and to maintain the confidentiality and security of your data.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: You can ask us to limit how we use your data
• Right to Data Portability: You can request your data in a structured, portable format
• Right to Object: You can object to our processing of your data for certain purposes

To exercise any of these rights, please contact us at joanna@aygcoaching.co.uk with your request.

Cookies

Our website may use cookies to enhance your user experience. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. By using our website, you consent to our use of cookies as described in our cookie policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you have concerns about data security, please contact us.

Contact Us

If you have any questions about this privacy policy, your personal data, or to exercise your data protection rights, please contact us at:

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the bottom of this policy. Your continued use of our website and services following any changes means you accept the updated policy.